I truly believe this is one of the most valuable things in my online shop. SO many people ask their customers/clients for feedback, or in their onboarding questions and they look at the answers and shrug not really knowing what to do with that information. But what if you knew what exactly to look for in those questions and how you can use them! What if you could understand the purpose of asking certain questions, how to interpret the answers, and what specifically to look for in the answers that will help you help your customers or clients the best!!

This product has 5 sets of questions for you to pick from, for different purposes, to ask your customers or clients information that will not only help you grow your business but also help THEM more because you understand them better.

The best part though isn’t the questions…. It’s what is next to them and what I’ve never seen anyone actually offer before.

This is where the real value is and why I wish every person in the world bought this and used it.

I explain the WHY the questions are important. How they can help you grow your business. I explain the psychology around asking them, what to look for in the answer, and what you can gain if you know the information to not only help your business but help your customers or clients too.

What's the point in asking client onboarding questions or asking for product/service feedback if you don't know why you're asking them, or if you don't know what you're meant to do with the answers, don't know what information in their answer you're looking for or why you need to know it, or why you’re even asking the question in the first place!

What's the point in asking for feedback if you don't know which questions will get what sort of information? If you don't know when to be ambiguous and when to be specific? How to frame important questions in various ways to get the information you really need to help you help your people, AND again, how to use that information to help you grow your business.

This spreadsheet includes 5 x tabs of questions (and explanations) to ask your clients or customers.

• Asking current clients/customers for feedback and insights into your business

• Ask those who haven't bought from you/worked with you their feedback

• Ask your Ideal Client Avatar deep (but non-creepy) questions about themselves so you know how to market yourself more effectively and help them better

• Ask people how they perceive your brand so you can understand what people think you specialise in/do etc. Versus what you actually do do! If there's a discrepancy here it may be what's quietening down the sales/bookings.

• Onboarding Form Questions for new clients or course applicants or people you might teach.

The best part of the whole thing though, isn't the questions themselves.

It's the next column beside the question that is where the real gold is. This is the kind of stuff I've never seen anyone teach.

WHY DO YOU ASK CERTAIN QUESTIONS!!

WHAT IS THE IMPORTANCE OF KNOWING THE ANSWER?

HOW CAN YOU USE THE INFORMATION TO HELP YOU GROW YOUR BUSINESS?

WHAT ARE YOU LOOKING FOR WHEN YOU READ BACK THE QUESTION?

Yep, it includes the psychology around the questions that you ask, the purpose behind it and all that other stuff. Because there's no point in asking certain questions in certain ways that are meant to gather really important information to help you and your customers/clients and you don't know what to do with the information.

So you get the questions that I've found to be impactful when I've sent them out - The same questions I’ve sent for years in business! But also the reasons why they’re important, why some questions are worded in certain ways, and of course, what you can do with the learnings of that question.

Whether you're a product based or service based business it doesn't matter. Feedback and questions matter. Some questions will be service specific (EG: the onboarding form questions) and some will suit every small business!