+ Oh no, the doors are closed! Can I still join?

I've got bad news. You can't and I'm sorrrry. I HATE saying no, but I have to be fair to everyone who waited it out for the doors to open.

I do open twice a year though so hopefully it's not too far away. Jump on the waitlist to make sure you don't miss out the next time doors open!

+ Can I re-join if I leave?

Absolutely! I totally understand our situations can change and you might have to leave. The club and I are always here to support you when you need and we'll be there with open arms when you're ready to get stuck in again.

The only hitch with rejoining is that you can only rejoin when the clubs doors are open, and the price of membership will be whatever the price of club membership is at the time of re-joining.

If you joined during a time when the price was lower, you won't be able to get that price again.

For these reasons, it can be best to stick around if you think you will want to come back.

+ Can I leave if it's not for me?

Gosh of course! You're never tied into anything. It's why there's always a monthly option available.

The plans are charged automatically every month, and will continue until you leave, but there are no minimum time periods that you have to stay or anything like that. Stay a month or stay a couple of years. It's up to you.

You can leave the club by logging into your account and cancelling your membership (I can't do it for you). You will remain a member until the end of the period you have paid for. (Click here for a step by step process on how to leave.)

If you've paid for a month and there's 10 days left of that month, after you cancel, you'll remain a member for those remaining days. If you've paid for a year, it's exactly the same.

If you do leave with time remaining, there are no refunds for the time that isn't used. So if you aren't sure whether to choose monthly or yearly, be sure to keep that in mind.

+ Will my price go up?

Chromatical Club memberships (not including the higher-level packages) prices will never go up for as long as you're a member.

If you leave and rejoin, your price will go up to whatever the price is at the time of re-joining, but as long as you stay a member, your price will stay at the price you joined at.

Prices for the higher-level packages will go up over time, but you will be notified in advance, and you will have a choice whether to continue at the new price, or go back to a smaller plan.

+ Should I join monthly or anually?

This is totally up to you, your budget and your needs. If you buy the annual package, it’s better value!

+ Does the price include GST?

Yep! As of Jan 1 2021, all Chromatical Club packages include GST.

+ Why is the price in USD?

The price is in USD because I want to make sure the club is accessible to people world wide and USD is a currency that people from all parts of the world are comfortable converting into. If I price in AUD, many people aren't familiar with that exchange rate so I'm offering the club in a currency that is the most common currency in used in the world.

+ How do I upgrade or downgrade my package?

If you want to upgrade your package and there are spaces in the higher packages available, contact the Chromatical Team (private message 'Chromatical Team' within the club) and they'll send you a link to upgrade if spots are available.

If you want to downgrade your package, please contact the Chromatical Team (private message 'Chromatical Team' within the club) and they'll manually downgrade your package for you.

If you want to upgrade or downgrade from the Blockbuster Business package, it's a little trickier but totally ok. Blockbuster Business and Chromatical Club are located on separate membership locations, so we will have to cancel one membership and start a freshie in the new one. Get in touch and we'll help you set up a new account and make the transition!

+ How do I leave the club?

We'd be super sorry to see you go, but totally understand that your circumstances can change.

If you are paying in USD, You can cancel your membership at anytime within your account. The Chromatical Team are unable to cancel your membership on your behalf as we don't have access to your account.

Here is a handy link that will show you how to cancel your membership within the club - https://faq.mightynetworks.com/hc/en-us/articles/204991129-Leave-a-Mighty-Network

+ I'm a member, how do I get on the member directory?

One of the Chromatical team members will upload your photo and link to the member directory. We require you to fill out a form after you join that has all of your information so that we can upload this. If you don't fill out the form, we won't be able to add your details.

Find the link to join here - https://forms.gle/YmW1kP4D3qrsVXbD9

+ Can I read your full Terms & Conditions and Privacy?

Absolutely. By joining, you agree that you have read and accept our Terms and conditions and privacy statement. You can read them here!

+ I'm not sure I'm considered a creative, will my business fit in?

Oh my gosh we have SO many types of businesses in the club. I always say that if you're attracted to the Chromatical vibe, you'll fit in because you probably either already do things in a creative or different way even if you aren't a creative business, or... you want to!

We have typically non-creative businesses in there including optometrists, accountants, not-for-profits, caterers and foodies, marketers, retail store owners, tour guides and more...

But they all have a creative streak! I'm sure you do too.

+ I haven’t started my business yet is this for me?

YESSSS, oh my gosh it is SO perfectly suited to you. There are quite a few people in there who haven't started their businesses yet.

The whole club is always at the level that you need. If you're brand new and only just starting there are lots of people like that and you can ask questions that suit your level. And if you're advanced you can ask those questions too. We're all here to fit in with you. You don't have to fit in with us.

By joining early on in your business journey, you are making the investment that means you will make great decisions for your biz sooner, rather than trial and erroring for way longer.

By learning earlier you're greatly reducing the time it'll take to grow because you're educating yourself at the beginning.

It’s NEVER too early to work on your marketing and business and I actually encourage people to take these steps early so that you know the right stuff BEFORE you start to try to work it all out by yourself.

+ I've been in business for years, is it just for beginners?

Not at all.

The whole club is always at the level that you need. That's the beauty of being able to ask your own questions. If you're at a more advanced stage of business, you ask the question you need and we'll help you with it.

We're all here to fit in with you. You don't have to fit in with us.

+ I’m really busy, what if I fall behind?

You can't fall behind in the club. One of the biggest issues I’ve found with other groups and memberships, is that if we take a week off because #adulting, or if we fall behind, we feel crap because we aren’t keeping up with everyone else and feel like it’s wasted money because we aren’t using it.⠀⠀⠀⠀⠀⠀⠀⠀⠀

Chromatical from day dot has always been about individual, custom, and personal support. Whether it be custom strategies, 1 on 1 consults, or in the club, it's all about answers to your questions that give advice and feedback based on your own situation.⠀⠀⠀⠀⠀⠀⠀⠀⠀

We don’t just expect you to learn from a bunch of training modules and teach yourself. Instead, myself and the other club members read what’s going on with you right then, and offer our suggestions based on who you are, what you do, what you’ve asked and what you might need.⠀⠀⠀⠀⠀

So when you join the club, there is nothing structured to follow! YOU run the show. You can’t fall behind. You take in as much as you like, whenever you like or whenever you need. Miss a week? Miss two weeks? No biggie, it’ll always be there with mega helpful, mind exploding, ‘aha moment giving’ things to read or watch or join in on, but also an open platform for you to ask the hard questions. And you can do it all at your own pace, without ever falling behind.⠀

+ Is the club like a course?

It's the complete opposite of a course. It's a tool you use, not something you do.

Yes, you learn a heap (a HEAP!), but you learn what you need to know, not what someone has put together for you.

There's a large library of videos that will help you upskill, and you can watch them at your own pace, but the main point of the club is that you can ask your own marketing and business questions when you need. So the answers are always relevant to you.

So when you join the club, there is nothing structured to follow! YOU run the show. You can’t fall behind because you control what you want to know the answers to.

+ Do I have to participate in the discussions?

There are three different types of Chromies. People who are so mega active, join in on everything, comment on everyone's posts, watch every video live and take BIG action. There are people who are reasonably active, join in on a few things that are relevant to them, and watch video replays. Then there are people that are as quiet as a mouse and consume everything behind the scenes. However you are most comfortable being a member is a-ok.

I understand sometimes group settings aren't in everyone's comfort zones so there is never any pressure to join in. You may be surprised though. Many members have joined having been a silent group member in other places, and found themselves joining in lots as it's a completely different community here.

The main thing I can say is, you really do get out what you put in. So if you do engage, people will get to know you and your business, and then be able to help you more when you ask your questions. We'll be able to think of ideas for you, use you as an example in live videos and help you a heap more.

Either way is a-ok of course. You'll still get oodles of value regardless as you can learn from the ever-growing library of videos, and seeing other peoples posts about topics that may relate to you.

+ What can I ask for help with?

Almost anything goes in the club! If you're confused about something or need help, feeling stuck, anything! Post it, and the club will help.

Need help making a decision on something? Ask for FEEDBACK!

• I'm painting a new backdrop for my artworks and can't pick which colour-way to go... Help!
• I've just updated my about me page, does it answer all of your questions? Does it explain what I'm all about?
• I'm about to release a new product and I'm nervous to put this price on it. Could you let me know if you think it's too expensive? Or if it sounds expensive, what I could do to make the product feel like it's worth it?
• Could anyone take a peek at my Instagram and let me know what they think? I'm getting way more unfollowers lately and I can't understand what might be causing it.

Struggling with business ownership? Reach out, we're here for you.

• I feel stuck. Business is going well but I'm not loving it anymore. I'm too busy to grow it and work on it. I don't get to do the creative stuff I love anymore because I'm too busy running it. I feel exhausted when I get home and dread the next day. I don't know what the next steps are to make me love what I do again. Hope someone can help.
• Guys, I'm feeling like I'm really on my own in business lately and would love to organise a meet up in Melbourne - Get me out of my studio already! Would anyone like to come and have a drink and just talk about business stuff?
• I'm a new Mum to a 8-month-old and just started my business but struggling to do both. Has anyone got any advice or experience on how to give myself the time to do both?
• I had a really tough client job (anonymous of course) and I'm feeling really disheartened. I get lots of positive feedback but this one client who I bent over backwards for, went and left me a negative review. I literally did everything I could for them and spent way more time with them than most clients. Now I'm hurt and feel really deflated and like maybe what I do just isn't good enough.

General biz/marketing questions - Let them rip!

• What's going on with Instagram at the moment? Has there been any algorithm changes? My story views have tanked! Like gone from 400 per story to like 40. So confused.
• I've got a photoshoot on the weekend for my clothing range and need a bright fun location. Does anyone know of anywhere in Melbourne?
• How should I start asking for reviews? Should I ask for them on Facebook or Google Maps or just in email?
• I'm not making any website sales, can anyone look at my website and let me know what I'm doing wrong?
• I've got a big launch coming up. Does anyone have any suggestions on how to share this on Instagram without annoying people?

+ How’s it different than a Facebook group?

I intentionally chose to create this space as far away from Facebook as possible. This is a distraction free zone where you can focus on your business.

The club is so much easier to search and use than Facebook. It's segmented into easy to find areas to post, engage, and learn so information doesn't get lost in the feed. It's built for this exact purpose.

There is also no algorithm which means your posts will be seen and you'll get answers!

+ Will it definitely work for me?

It depends what you define as 'work'.

For some people it works for them because they really needed a community of business friends. For some people they needed to understand how Instagram works. For some people they want to scale their businesses. It will depend on what you're coming into the club for whether it'll work for you.

It also depends on how much work you want to put in. If you don't login and use it, it definitely won't work for you haha. If you don't take action and use the skills you learn or take on the feedback, it also is unlikely to work for you.

This is a question that completely depends on you.

+ Oh no! The package has sold out! Can I still get in?

There is limited availability for this package. If it's sold out, additional spots may become available throughout the year.

If the doors to membership are closed at the time a spot becomes available, you won't be able to purchase this package unless you are a club member and when there is availability.

If it’s sold out and you hope to get a place, I’d suggest joining as a club member so that you get the opportunity to upgrade, however, there are no guarantees.

+ Do I get access to Chromatical Club as well?

Absolutely! Access to Chromatical Club is part of this package!

If you ever downgrade to Chromatical Club (remove the assembly package), the price of the club will be the price that it was at the time you joined. EG: If you've been a member for 2 years, you'll be downgraded to the price the club membership was 2 years ago, if you've been a member for 3 months you'll be downgraded to the price the club membership was 3 months ago.

+ When are the calls?

Call dates/times are set in advance and will be on a recurring date per month. A guide of these dates will be available on the package page before you buy.

It's important that you are able to make the calls, and will organise time to fit in with your day. If you don't have the type of calendar that allows you to work around important calls like this, it may not be the right package for you. You could consider the Marketing Mentor package (as you get to choose times that suit you), or Chromatical Club.

+ What if I miss a call?

If you are unable to make the calls unfortunately you have to wait until the next month. Pretty please make the calls! It's important you make these a priority.

+ What if I haven't done my monthly tasks?

Don't stress, I'm not going to open a can of whoop-ass. Please still show up to the calls! Don't be worried or embarrassed. You haven't failed, we’re still pals, we all go through difficult months or times when we just don't get around to what we promise.

That's the purpose of these calls! They are accountability AND a way to refocus and rework our strategy around what's going on in our lives.

We will spend our time on the call working out why it might have been too much to action that month, and we'll create a new plan for the next month to make it more actionable.

I'm here to help you. That's the number one thing to remember. If you don't take action, I'm not there to make you feel crap about it, I'm there so we can figure out another way to make sure it gets done!

+ Can I reschedule a call?

Unfortunately because the call is with a group of other people, the calls are unable to be rescheduled. If you want to have control on when the calls are, you might prefer the Marketing Mentor package.

+ Do I get a credit/refund if I don't join the calls?

If you can't attend the calls, they can't be rolled over to the next month, credited, or refunded.

You need to be accountable for the calls. I’m there to keep you accountable for the rest, but if I can’t get you on the call, that makes things tricky.

I expect you to be excited and ready for the calls with pen and paper at the ready.

+ Will you remind me when they are on?

Dates will be set in advance and I expect you to add them to your calendar so that you don't forget.

I will send out a reminder, however it is up to you to remember.

+ Can I downgrade to a smaller package if it's not for me?

Absolutely! If these calls aren't for you, you can downgrade to the regular club plan. Private message the Chromatical Team inside the club, and we will do this for you.

The price of the club plan that you will be downgraded to, will be the same price as what was being advertised at the time you originally joined. EG: If you've been a member for 2 years, you'll be downgraded to the price the club membership was 2 years ago, if you've been a member for 3 months you'll be downgraded to the price the club membership was 3 months ago.

If you downgrade from an annual package to a monthly package, your plan will be automatically downgraded at the next pay cycle (one year after you joined). Until then, you will continue to have access to your original package.

If you want to downgrade or cancel your membership before your year is up, there are no refunds.

If you choose to downgrade to a lower priced package, the change will take place on the next pay cycle. Until then you will still have access to the original package. EG: If you originally joined the club on the 20th of Jan, and you downgrade on the 5th of Nov, you will have until the 19th of Nov on the original package before you get downgraded. This is the case for both annual and monthly packages.

+ Can someone else use, or join in on the call?

Only you can attend the calls. We form an awesome relationship through our calls, and over time we learn what action is best to take for your business. I don't know other people's businesses, or other people in your business, so the calls are just for you.

Calls are only for one person. The person who is a member of the club is who can book the call. If you have a team, you will have to pass on the information we discuss after the call.

+ Can I get this package without being a member of the club?

Unfortunately this is only available to members of Chromatical Club. So if you'd like access to the assembly, you will also gain membership to the club. It's up to you whether you use it or not.

If you are a member and you decide to leave or your payments fail resulting in cancellation of your membership, you will no longer be a member and sadly we can’t continue on with our calls. You can always join or rejoin the club when the doors reopen and should spots be available. Please make sure that you stay ontop of payments so that you don't leave.

+ What happens if I leave the club?

If you are a member and you decide to leave, or if your payments fail resulting in cancellation of your membership, you will no longer be a member and sadly we can’t continue on with our chats or calls. You can always join or rejoin the club when the doors reopen and should spots be available. You will likely be in a different group though.

Your place may be offered to someone else who is wanting to upgrade to this package.

+ Oh no! The package has sold out! Can I still get in?

There is limited availability for this package. If it's sold out, additional spots may become available throughout the year.

If the doors to membership are closed at the time a spot becomes available, you won't be able to purchase this package unless you are a club member. I'll let current club members know when there is a spot available to upgrade to.

If it’s sold out and you hope to get a place, I’d suggest joining as a club member so that you get the opportunity to upgrade, however, there are no guarantees.

+ Do I get access to Chromatical Club as well?

Absolutely! This package includes access to Chromatical Club.

If you ever downgrade to Chromatical Club (remove the Marketing Mentor package), the price of the club will be the price that it was at the time you joined. EG: If you've been a member for 2 years, you'll be downgraded to the price the club membership was 2 years ago, if you've been a member for 3 months you'll be downgraded to the price the club membership was 3 months ago.

+ When are the calls?

Call dates/times can be chosen by you. There are limited time slots available in my calendar, and you can choose a time that suits you best.

You also have the ability to reschedule as long as it's 48 hours before our call.

You can book one call a month (Jan, Feb, Mar etc) it's ideal to space them out as balanced as possible (EG: Jan 20, Feb 21, Mar 20) And not (Jan 25, Feb 1, Mar 20). This is so that we can create a great rhythm, build momentum and keep you on track.

+ How do I book?

Once you subscribe to this package, a Chromatical Team member will be in touch via Club Chat. They'll send you a link to my calendar to book in your first call. Yippee!

+ What if I haven't done my monthly tasks?

Don't stress, I'm not going to open a can of whoop-ass. Please still book in your call! Don't be worried or embarrassed, you haven't failed, we’re still pals, we all go through difficult months or times when we just don't get around to what we promise. Book in the next call and we’ll get you back on track.

We will spend the call working out why it might have been too much to action that month, and we'll create a new plan for the next month to make it more actionable.

I'm here to help you. That's the number one thing to remember. If you don't take action, I'm not calling to make you feel crap about it, I'm calling so we can figure out another way to make sure it gets done!

+ Can I book a longer call time?

One 15 minute call is the maximum time available to book. It's the perfect amount of time to analyse what has happened last month, and create a marketing plan strategy for the next month.

Based on where you're up to in your business that month, we will review and create new tasks might help you get closer to your goals. I'll be checking in on the progress of these during our next call.

Because this call is an accountability call and not a consultation, this is the perfect amount of time.

If you want help on 'how' to do these tasks, that's what Chromatical Club is there for. You can ask the club anything you need to know to help you action your monthly tasks.

+ Can I reschedule a call?

For sure! You can reschedule a call as long as it's at least 48 hours or longer before we chat. If it's less than 48 hours notice, unfortunately you'll have to wait until next month's call as it means someone else may have missed out on that spot which now can't get used.

Calls can be rescheduled in the same way you booked. There's no need to contact myself or the Chromatical Team. Simply find the email about your booking and click reschedule.

Just remember calls can only be booked after 3 days (EG: If it's Monday, times won’t be available till Thurs), so don’t leave it too late in the month.

+ What if I don't use my monthly call?

If you don't use your call, you have to wait until next month's call. Unused or missed calls can't be rolled over to the next month and they won't be refunded.

You need to be accountable for the calls. I’m there to keep you accountable for the rest, but if I can’t get you on the call, that makes things tricky.

I expect you to be excited and ready for my call with pen and paper at the ready. If you forget or miss my call, you can call back within that 15 min booking period, however, whatever time is left is what we will have to work with. If you call back anytime after the booking time, I won’t be available and you’ll have to wait for your following month’s call.

+ What if I forget to book??

If you forget to book, calls don't get rolled over to the next month or refunded.

After each call, I suggest booking the next one in straight away while it's top of mind.

+ What if no call times suit me?

I offer a variety of call times to suit different people's lifestyles.

If you're not from Australia, get in touch first to see if there are times when we can work together.

+ Can I downgrade to a smaller package if it's not for me?

Absolutely! If these calls aren't for you, you can downgrade to the regular club plan. Private message the Chromatical Team and we will do this for you.

The price of the club plan that you will be downgraded to, will be the same price as what was being advertised at the time you originally joined. EG: If you've been a member for 2 years, you'll be downgraded to the price the club membership was 2 years ago, if you've been a member for 3 months you'll be downgraded to the price the club membership was 3 months ago.

If you downgrade from an annual package to a monthly package, your plan will be automatically downgraded at the next pay cycle (one year after you joined). Until then, you will continue to have access to your original package.

If you want to downgrade or cancel your membership before your year is up, there are no refunds.

If you choose to downgrade to a lower priced package, the change will take place on the next pay cycle. Until then you will still have access to the original package. EG: If you originally joined the club on the 20th of Jan, and you downgrade on the 5th of Nov, you will have until the 19th of Nov on the original package before you get downgraded. This is the case for both annual and monthly packages.

+ Can someone else use, or join in on the call?

Only you can attend the calls. We form an awesome relationship through our calls, and over time we learn what action is best to take for your business. I don't know other people's businesses, or other people in your business, so the calls are just for you.

Calls are only for one person. The person who is a member of the club is who can book the call. If you have a team, you will have to pass on the information we discuss after the call.

+ Can I get this package without being a member of the club?

Unfortunately this is only available as a package that includes club membership. If you don't wish to use the club, that's okay however there is no discount if you choose not to use it.

If you are a member and you decide to leave, or your payments fail resulting in cancellation of your membership, you will no longer be a member and sadly we can’t continue on with our calls. You can always join or rejoin the club when the doors reopen and should spots be available.

+ What happens if I leave the club?

If you are a member and you decide to leave, or if your payments fail resulting in cancellation of your membership, you will no longer be a member and sadly we can’t continue on with our chats or calls. You can always join or rejoin the club when the doors reopen and should spots be available. You will likely be in a different group though.

Your place may be offered to someone else who is wanting to upgrade to this package.